🚨 User Reports Access Issue
1 Verify Group Has Page-Level Permissions
How to check:
- Open the Experience Portal CMS (Admin view)
- Navigate to Pages and find the relevant page
- Click the three-dot menu → Manage page settings
- Open the Visibility tab
- Confirm the user's group appears and is toggled ON
- Save your changes
✗ No
Fix: Add Group to Page
- On the Visibility tab, add the user's group
- Toggle the group ON
- Save changes
✅ Expected result
User can now see the page in the menu and navigate to it without an access-denied error
✓ Yes — page is visible
Proceed to Step 2
2 Verify Group Has Access to Categories on the Page
How to check:
- Identify all categories displayed on the page (check component property window if unsure)
- In the DAM, navigate to Settings → Groups
- Select View/Edit under Access for the user's group
- Review and toggle ON/OFF the relevant categories
- Save your changes
✗ No — assets missing
Fix: Grant Category Access
- In DAM Settings → Groups, find the user's group
- Toggle ON each required category
- Save changes
- Repeat for all categories on the page
✅ Expected result
Assets in those categories now appear on the page for the user
✓ Yes — all content visible
Issue resolved — no further action needed
💡
Tip: Steps 1 and 2 resolve the vast majority of Experience Portal access issues. If the user can now view the page and its content, no further action is required unless they need additional capabilities.
✅ Issue Resolved