When installing the Desktop Uploader program on your MacOSX device, you may encounter the following error message:
This error can be easily bypassed by following the steps below:
- Open Finder and navigate to Applications (do not use Launchpad to locate the app in question)
- Once the app has been located, CTRL + Click the app icon.
- Select Open from the drop-down menu that appears.
- The pop-up error message will now show an option for Open - click it.
- This should look to add the application as an exception moving forward.
If you're still not able to open the tool, try these steps:
- Click on the Apple (top left corner of your screen)
- Choose System settings -> Privacy and Security
- Scroll down, until you see Security
- You should see a message "MediaValet Desktop Tool" was blocked from use because it is not from an identified developer"
- Click on Open Anyway
A video recording demoing these steps can be found below