How to bypass MediaValet Desktop Tool cannot be opened on macOS error

When installing the Desktop Uploader program on your MacOSX device, one may see the following error message:


  • This error can be easily bypassed by following the steps below:
  1. Open “Finder” and navigate to “Applications” (do not use Launchpad to locate the app in question.)

  2. Once the app has been located, CTRL + Click the app icon.

  3. Select “Open” from the drop-down menu that appears.
  4. The pop-up error message will now show an option for “Open” - click it.
  5. This should look to add the application as an exception moving forward.


  • If you're still not able to open the tool, try these steps:
  1. Click on the Apple (top left corner of your screen)
  2. Chose System settings > Privacy and Security
  3. Scroll down, until you see Security
  4. You should see a message "MediaValet Desktop Tool" was blocked from use because it is not from an identified developer"
  5. Click on Open Anyway


A video recording demoing these steps can be found below

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