How can customers view a list of all their opened cases with Support?

Customers can view a list of all tickets opened with the support team at any time from the following link: https://support.mediavalet.com/hc/en-us/requests

Users that are not logged in will see the following screen:


Users that are not logged in should request to reset their password from the "Forgot Password" link as seen in the screenshot above.


They should then receive a verification email as seen in the example below:

Once logged in successfully, users should be able to see a complete breakdown of their opened tickets with Support as well as click into the status of each request to see all recent updates.

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