MediaValet Direct (Beta) - Troubleshooting Guide

Please note that MediaValet Direct is in beta phase. As such, the design, features, and usability remain subject to change. To request access to the MediaValet Direct Beta, please contact your MediaValet representative or email success@mediavalet.com 

This article demonstrates issues one may experience while utilizing the MediaValet Direct (Beta), and how to overcome them.

When I try to run the app, I get this message:
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Please select More Info and Run anyway.

 

My screen is blank or I get an error message when trying to login.

In case this occurs to you, please attempt one of the following:

  • Make sure that your internet connection is stable
  • Try to login through your library on your browser to see if you are having the same issue.
  • If you’re able to, click on Application> Reset configuration
  • You can also simply quit the app and reopen it
  • Lastly, you can try uninstalling the application and reinstalling it

f you’re still not able to access the application, please reach out to support@mediavalet.com 

 

My Upload seems to be stuck or seemed to have failed

This can sometimes be simply a visual error. Despite seeing this error, it is possible that all files were successfully uploaded. We recommend logging into your MediaValet DAM through your browser to check if all the files were uploaded. 

If the issue persists, use the "Reindex" option to make sure that your library is properly synced with MediaValet direct. If you only have a few assets to reupload, simply drag and drop them into the same folder.

 

I get this message regarding Filename versioning and I’m not able to continue further

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Please reach out to your Customer Success Manager, or MediaValet Technical Support (support@mediavalet.com) to learn more about filename versioning and its impact in regards to uploading assets through MediaValet Direct (Beta). 

 

com009.svgNote: If you’re still experiencing issues after following the steps in this article, please use the "Report an Issue" button found under Application to report the issue to our Support Team. Please ensure to provide us as many details as you can regarding your concern. Our team will ensure to follow-up promptly.

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