MediaValet General Users

Product Updates

• How to enable Canadian French language?
• How to Follow an Asset
• Modern Theme

Downloading Assets

• Downloading assets : best practices and tips
• How to Quick Download Assets
• How to Download Assets from the Browse Screen
• How to Download Assets from the Full-Screen Preview

Login Issues

• What happens after I register for a new user account?
• How to reset your password?
• Help! I'm locked out of my user account and need to log back in.
• How do I register for a new user account?

Searching for Assets

• How to make Embedded Metadata searchable?
• How to Search for Assets and Save A Search
• How to search in one category
• How to Build Your Branded Portal
• How to use filters in search
• How do I setup a Pinned Search?

See all 7 articles

Sharing Assets/Collaboration

• How to publish a branded portal in english and french?
• How to view In-App Notifications
• What is a Lightbox?
• How to Share a Lightbox Collection of Assets?
• How does the Category and Lightbox Sync with Branded Portals feature work?
• How can I add/remove assets from a Lightbox that was shared with me?

See all 18 articles

Updating Assets

• How to update a new version of an asset?
• How to Undo a Check Out
• How to Restore an Asset Version
• How to Add Related Assets
• How can I clear the Expiry Date for an asset that has Expired?

Uploading Assets

• Is there a maximum length for the file names/titles ?
• How to upload assets to my library?

Troubleshooting Tips & Tricks

• Who can help me with my MediaValet library?
• How to clear your browser cache?
• How can customers view a list of all their opened cases with Support?
• How to enable incognito mode/private mode on your browser
• How to flush my DNS cache
• Why am I not receiving MediaValet email notifications?

See all 8 articles