If you are experiencing out of normal behavior with your DAM, it could be browser related. Here are a few troubleshooting steps to try below.
As MediaValet is a browser based application, you may sometimes run into problems that could be caused by your browser. Here are some common issues that may occur:
- Trouble viewing or uploading/downloading on your DAM
- Browser crashes
- Unfamiliar/Unexpected error messages
- Really slow or no loading of pages
Testing if issue is Browser Based
The recommended approach would be to login to your DAM with a different browser and perform the same actions as you would. If the behavior is different in the new browser, then the cause is most likely browser specific. Try the troubleshooting steps below.
Browser Troubleshooting Steps
1. Make sure you are using a supported browser and that the browser is an up to date version.
To learn more on how to update your browser, click here
2. Try accessing your site in a Private or Incognito window like Incognito Mode (Chrome) or InPrivate (Edge). This will open a fresh browser window without any extensions you have installed on your browser or setting that might be blocking your content.
3. Clear your cache* and restart your browser. This often will solve basic issues. If you don't know how to clear your cache, please select the appropriate browser you are currently using.
4. Try a different browser.
5. Disable any browser extensions to see if that might be causing a problem.
6. Clear your cookies
7. Try a different computer or device.
8. Restart your computer or device.
What if none of these steps solved my problem?
If you are still experiencing issues after trying the different troubleshooting steps, please send a request to support@mediavalet.com with the following details so we can investigate this further for you.
1. Description of the issue.
2. Any screenshots of the issue.
3. Any URL's that you are able to provide.
4. Browsers you have tried. Use this site to find your browser and copy the link to share it with us https://www.whatismybrowser.com/
5. If applicable, where you ran into the issue within the DAM.
6. Consent to allow our support team to look into your DAM.
* When you visit a website, your browser saves pieces of data like images, scripts, and settings to load the page faster the next time you visit. This saved data is called the cache. However, if the browser or MediaValet gets updated, the cached data might not match the current version of the site. This mismatch can cause things to display or behave incorrectly. Clearing the cache forces the browser to download the latest data from the server, which usually fixes these issues.
Cookies, on the other hand, store user-specific information (like login sessions). Clearing them can help if outdated or conflicting session data is causing problems.