Sometimes our Support team will ask you for a HAR (HTTP Archive) file as well as the combined log file of your browser's console to help troubleshoot an issue. The following information describes how to generate HAR files with the most commonly used browsers.
Note: HAR files may contain sensitive information, including cookies and authentication data. Please only share them with MediaValet Support. If you have any concerns, let us know before sending the file.
Generate a HAR file in Chrome
1. Open Google Chrome and navigate to the MediaValet page where the issue is occurring.
2. Right-click anywhere on the page and select Inspect, then open the Network tab.
3. From the DevTools panel that appears, click on the Network tab as seen below:
4. Look for the round Record button in the upper left corner of the tab, and make sure it is red. If it is grey, click it once to start recording.
5. Check the box Preserve log.
6. Click the clear button to remove any existing logs recorded from the Network tab.
7. Walk through the same steps to reproduce the issue that is occurring while the network requests panel is open.
8. Once you have completed reproducing the issue, in Chrome, click the "Export HAR" button as seen below:
9. Save the file to your computer with a name you will remember and forward the HAR file to MediaValet's Support team.
Generate a HAR file in Firefox
1. Launch Firefox and navigate to the MediaValet page where the issue is occurring.
2. Right-click anywhere on the page and select Inspect.
3. This should open as a panel on the side or at the bottom of your Firefox browser session. Click the "Network" tab.
4. Look for the round Record button in the upper left corner of the tab, and make sure it is red. If it is grey, click it once to start recording.
5. Walk through the same steps to reproduce the issue that is occurring while this panel is open.
6. Once you have completed reproducing the issue, confirm the network entries appear under the open panel.
7. Click the icon on the right-hand side the on the arrow down to export the HAR file.
8. Save the file to your computer with a name you will remember and forward the HAR file to MediaValet's Support team.
Generate a HAR file in Microsoft Edge
1. Launch Edge and navigate to the MediaValet page where the issue is occurring.
2. Right-click anywhere on the page and select Inspect
3. This should open a docked panel at the bottom or side of your Edge browser session. Click the "Network" tab.
4. Ensure the red record button is selected. If grey, click it to ensure the session is recording.
5. Click the Clear icon to remove any network logs that may already have been recorded.
6. Select the "Preserve log" checkbox to ensure the network entries are saved.
7. Walk through the same steps to reproduce the issue that is occurring while this panel is open.
8. Once you have completed reproducing the issue, click the download button to export the HAR file as seen below:
9. Save the file to your computer with a name you will remember and forward the HAR file to MediaValet's Support team.
Generate a HAR file in Safari
1. Go to Safari → Settings → Advanced and enable Show Develop menu in menu bar.
2. Open the page where the issue happens.
3. From the menu bar: Develop → Show Web Inspector.
4. Click the Network tab.
5. Reproduce the issue.
6. Once you have completed reproducing the issue, click the Export option found on the far right of the network tab.
7. Save the file to your computer with a name you will remember and forward the HAR file to MediaValet's Support team.