Learn how to bypass the username error message with some recommended best practices.
When creating a new user in your MediaValet library, you may encounter either of the following error messages:
Or:
Both of these error messages indicates that the username already exists in this library or another library and cannot be used. In MediaValet, usernames must be unique across all libraries, meaning the same username can’t be used more than once.
However, the same email address can be used for multiple accounts.
Here are a couple of options depending on your situation:
1. If the user no longer needs access to the other MediaValet library
They will need to contact a library administrator for that library and ask them to delete the existing account.. This will free up the username so it can be used again.
2. If the user needs access to both libraries
The second account will need to be created with a different username. For example, if the first account uses john.doe@gmail.com, the second could use something like john.doe123@gmail.com or another unique value such as john_doe.