The following steps can be referenced in the event of the following web gallery message appearing.
Troubleshooting Steps
1. Confirm whether the asset(s) shared are displaying thumbnail previews in the DAM
- When assets are uploaded to MediaValet there can be a short delay before the previews are available. This can be seconds for images, or many minutes for long 4K videos. Please wait until all previews are available in MediaValet before using them in a web gallery link.
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Sometimes assets may fail to render thumbnail previews in the DAM i.e. continue to show a "Processing..." image in the DAM. In this case, please contact support@mediavalet.com as it is possible the file type may not be supported or failed to render previews.
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- By default, Low-Resolution thumbnails are generated the quickest. For example, if a video file has been recently uploaded to the DAM and needs to be shared out quickly, the video resolution will first share as 360p quality. As the higher resolution renditions are created, the video quality in the web gallery link will improve as well.
2. Confirm whether the asset(s) shared are either Locked or Rejected
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With our dynamic web galleries feature, any assets that are in a "Locked" state or have a "Rejected" status will not display in the shared web gallery.
- Simply "Approve" and/or Unlock the asset and refresh the web gallery to resolve this.
3. Validate how many assets were shared via the Web Gallery link
- Web Galleries are a great way to share files externally, however a recommended limit of 1,000 assets per web gallery to ensure optimum performance. If you want to share more assets than that, try using the Zip file share method
Note: Please reach out to your MediaValet representative or MediaValet support team directly if the steps above are not helpful in resolving your issue.